FREQUENTLY ASKED QUESTIONS


Frequently Asked Questions
QUESTION: How large of an event can you handle?
ANSWER: We are equipped to handle any size event from 2-20000.

QUESTION: Do you offer non-profit or discounts?
ANSWER: Absolutely, We offer a deep discount program for qualified non-profit organizations, schools and Government entities. We also offer discounts to all veterans, police and fire persons. Give us a call at 772.337-1500 to learn more.
 
QUESTION: Is your equipment clean?
ANSWER: All of our equipment is cleaned and sanitized after every use. .

QUESTION: Do the items need to be returned clean?
ANSWER: No. We will wash all items once they've been returned to our warehouse. We do ask that you scrape or lightly rinse all dishes, glassware, chargers, etc., and that you send our equipment back to us in the containers we provide at delivery. Linen must be returned free of confetti and other loose items or an additional fee will be applied. All linens that have candle wax or nonremovable stains such as wine, will be charged full replacement cost.

QUESTION: When do you take payment?
ANSWER: Prior to event. We accept cash, check, VISA, MasterCard and Discover.

QUESTION: Inclement Weather?
ANSWER: We make every effort to set up for each and every rental reservation. Superior Event Rentals cannot set up in inclement weather due to the chance of injury or electrocution. This includes rain, high winds, and hail.

QUESTION: Rental Agreements/Receipts.
ANSWER: Each customer is asked to sign a rental agreement.

QUESTION: How far in advance should I make my reservations?
ANSWER: Please make your reservations as soon as possible. Sometimes we are booked up weeks and even months in advance on some of our more popular items such as bounce houses.

QUESTION: Do you set up in parks?
ANSWER: Yes. Call us for pricing. Many parks do require a permit. You may have to use a generator, which we can provide for an extra fee, as not all park locations have electricity.